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Warranty

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To make a warranty claim within the limited warranty period, please contact us via customerservice@ifactorynetwork.com or +65 6456 8861 to check if your product is warrantable. You will need to visit our service centre in person and provide proof of purchase together with the product itself.
Valid proof of purchase clearly showing the original purchase date, product name and/or model number, and place of purchase is required for warranty service. If you are not able to submit the receipt when making a warranty claim, your claim will not be processed.
The warranty period cannot be extended or renewed due to subsequent resale or replacement of the product.
Faults caused by wear and tear, accident, dropping, mechanical damage, dirt, cerumen, damp, moisture, chemical products, abnormal impact damage or force majeure are NOT COVERED by the limited warranty.
Products purchased from non-authorised resellers are NOT COVERED by the limited warranty. Our authorised resellers are listed here.
If your product has been discontinued, we offer an option to exchange for a similar product of equal or greater value.